VIVisa insta-prep
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Service terms

Clear paperwork. No magical visa wand.

These terms govern the independent preparation and coordination service. A case-specific quote must set out the exact work, total price, inclusions and refund/cancellation conditions before you pay.

Effective and last updated: 8 September 2026

ScopeYour roleThird partiesTravel offersFees/refundsOutcomesComplaints

01

The service

Visa insta-prep provides administrative document-preparation, completeness checks against the selected current checklist, organisation, controlled printing and appointment/handoff coordination for Bengaluru applicants. If separately agreed after issuance, we may arrange delivery of a printed visa.

The binding scope is the written quote/order summary you affirmatively accept. It must identify applicants, deliverables, target checklist/version, price and taxes, third-party fees, estimated timing, cancellation/refund rule and important exclusions. A callback or readiness submission is only an enquiry and creates no obligation to purchase.

We may decline or pause work where the requested service is unavailable, information appears false/unsafe, consent or authority is missing, a required security channel is unavailable, or continuing would breach law. We will explain the practical next step and any refund due.

02

Your responsibilities

  • Provide complete, accurate and lawful information; never alter or conceal a material fact.
  • Review every prepared form, spelling, date, amount and attachment before approval.
  • Carry required originals, personally attend, sign and complete AVA verification/submission where required.
  • Do not put documents in the website forms. Send requested documents only after receiving the itemised notice, separate consent request and case reference, and only to the confirmed official email address or WhatsApp number.
  • Tell us promptly about errors, changed travel plans, refusals, lost/compromised documents or a need to withdraw.

Other people's data

You may provide a co-applicant's or sponsor's information only with authority. Each adult may be asked to acknowledge the notice/consent directly. For an applicant under 18, a verified parent or lawful guardian must act. You are responsible for accurately identifying who sponsors whom; we will not assume authority from family relationship alone.

Photograph preparation

You authorise only disclosed technical compliance edits—such as crop, background, exposure, resolution and dimensions—while preserving identity. You must approve the output. We will not create a deceptive image or alter identity-defining features.

03

AVA, government and other providers

We are not Singapore immigration, a government body, or an authorised visa agent. We are not affiliated with or endorsed by travelVisaXperts or any AVA unless a written case document expressly says so. References to an AVA describe an intended third-party handoff, not a partnership.

The applicant's relationship with the AVA, government, bank, employer, payment provider or courier may be governed by separate terms. Appointment availability, submission acceptance, verification requests, government decisions, third-party outages and courier performance are outside our control. We remain responsible for our own preparation work and for selecting/instructing our processors as applicable.

Third-party/government/AVA/courier charges are excluded unless the accepted quote clearly includes them. We will not add optional paid items through pre-ticked consent.

04

Optional trip planning and partner introductions

Visa-prep service does not depend on accepting travel marketing or partner introductions. Each optional form control starts unticked and can be withdrawn through Privacy choices.

One optional choice permits Visa insta-prep's own trip-planning emails using the limited fields described beside the checkbox. It does not permit promotional calls, SMS/WhatsApp, partner disclosure, or application-document use.

A separate “partner interest” choice permits us only to ask about a named introduction. Before sharing, we must disclose the partner, service, exact fields, purpose, retention/location and whether we receive a referral/lead fee, then obtain a second case-specific confirmation. A partner service is a separate relationship subject to that partner's terms. We do not warrant or endorse it merely because an introduction is offered.

Identity, financial, employment, sponsorship, child and application-document data is not saleable partner inventory. It will not be licensed or disclosed for advertising, brokerage or unrelated travel offers.

05

Price, payment, cancellation and refunds

No payment is taken on the current website. Before payment, you receive the total service price, taxes, included work, excluded third-party charges, payment stage/method and a case-specific cancellation/refund schedule. Payment confirms the quoted preparation order only after your explicit acceptance.

Before work starts

A customer cancellation should receive a full service-fee refund, less only an expressly disclosed non-recoverable third-party charge already incurred with approval.

After work starts

The accepted quote must state a fair deduction tied to work actually completed and approved non-recoverable third-party charges—not a hidden blanket forfeiture.

We cancel or cannot deliver

We refund the unperformed portion and do not impose a customer cancellation charge where the failure is ours, subject to lawful recovery for completed accepted work.

Duplicate/incorrect payment

Tell us promptly with the payment reference. Verified excess is returned through the appropriate payment route within the stated quote/refund timeframe.

Any cancellation charge must be reciprocal where consumer law requires. Nothing here removes a statutory refund, chargeback, consumer or damages remedy. An invoice/receipt and complaint reference will be provided when paid service is enabled.

06

No eligibility, timing or approval guarantee

We do not decide eligibility, issue visas, submit as your authorised agent, control appointment availability or guarantee that an AVA/government will accept, process or approve an application.

“Expected within one week of the AVA appointment, if approved” is a planning estimate only. It is not a guaranteed processing or delivery deadline and can change because of additional requests, holidays, system availability, AVA/government action or circumstances outside our control.

Our completeness checks reduce avoidable administrative errors but are not legal advice and cannot detect every issue. We correct preparation errors within the accepted scope when notified promptly. Your statutory rights remain unaffected.

07

Privacy, confidentiality and acceptable use

Our Privacy notice and Data handling standard explain website-lead processing and case-specific document collection. Do not send a passport, photograph, ID, payslip, bank statement, signature or Aadhaar information until you receive the person-specific notice, separate consent request, case reference and confirmation to use sharansetty98@gmail.com or WhatsApp at +91 80738 41495.

You must not use the service to submit fraudulent/forged material, impersonate another person, evade immigration rules, upload malware, interfere with security or violate another person's rights. We may preserve and disclose limited evidence when legally required.

We own the website design/text and operating materials. You retain rights in your documents and receive the prepared case outputs for personal application use; we receive only the limited permission needed to perform the accepted service.

08

Responsibility and events outside control

Neither side excludes responsibility that cannot lawfully be excluded, including applicable consumer remedies. Subject to that rule, neither side is responsible for indirect losses that were not reasonably foreseeable from the accepted service. Any case-specific liability limitation requires counsel approval and must be shown in the accepted quote; this page does not impose a hidden cap.

We are not in breach for a reasonable delay caused by an AVA/government closure, outage, strike, disaster, public-health restriction, cyber incident or comparable event outside reasonable control, provided we communicate, protect data, mitigate and offer the lawful cancellation/refund path.

09

Complaints, governing law and changes

Email sharansetty98@gmail.com or call +91 80738 41495 between 9:00 AM and 9:00 PM IST. Include the request/quote reference—not document copies. We aim to acknowledge within 48 hours and resolve within 30 days.

Indian law applies. Subject to mandatory consumer forum rights and other non-excludable jurisdiction, courts in Bengaluru, Karnataka have jurisdiction. Nothing prevents a consumer from using the National Consumer Helpline or competent consumer commission, or a person from using an applicable privacy/regulatory remedy after the internal grievance route.

Material changes apply prospectively from the displayed date. We will not silently use an earlier consent for a new purpose or replace an accepted case term without your agreement where agreement is required.

The short version

You review. You attend. The authorities decide.

We prepare and coordinate the agreed paperwork; the quote tells you exactly what is included before any payment.

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VIVisa insta-prep

Independent document preparation and coordination.

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